imjustagirl2
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- Oct 10, 2002
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mike311gd said:Apparently, at Comcast, once you call to disconnect your services -- no matter when you call -- your Internet service is cut.
In an effort to work ahead on a move, I called Comcast yesterday to disconnect my service -- not transfer, which I think would be a different deal altogether -- for a future date. When I got home last night, I couldn't sign online or check my e-mail or visit you kind folks. And the same thing happened this morning. So I called Comcast and the lady, who was extremely helpful and the reason I'm back up now, said, "Well, as soon as you have a pending disconnect, your Internet service is automatically suspended."
What kind of crap is that? I'm still paying for it, but I can't use it. So we went around the system and took the "pending disconnect" off my account, and I've got to do the whole disconnection process in a couple days. That's not a big deal; it didn't take more than a few miles on the highway -- that's where I do most of my business. But what a dumb policy. Maybe there's some reasonable logic behind the action, but it's obviously way over my head.
I'm not joining the anti-Comcast crew, because I've never been treated badly by the customer-service people, but it's certainly not my favorite company right now.
Armchair_QB said:mike311gd said:Apparently, at Comcast, once you call to disconnect your services -- no matter when you call -- your Internet service is cut.
In an effort to work ahead on a move, I called Comcast yesterday to disconnect my service -- not transfer, which I think would be a different deal altogether -- for a future date. When I got home last night, I couldn't sign online or check my e-mail or visit you kind folks. And the same thing happened this morning. So I called Comcast and the lady, who was extremely helpful and the reason I'm back up now, said, "Well, as soon as you have a pending disconnect, your Internet service is automatically suspended."
What kind of crap is that? I'm still paying for it, but I can't use it. So we went around the system and took the "pending disconnect" off my account, and I've got to do the whole disconnection process in a couple days. That's not a big deal; it didn't take more than a few miles on the highway -- that's where I do most of my business. But what a dumb policy. Maybe there's some reasonable logic behind the action, but it's obviously way over my head.
I'm not joining the anti-Comcast crew, because I've never been treated badly by the customer-service people, but it's certainly not my favorite company right now.
The reasonable logic for it is that they get to charge you for a service they didn't provide for a few days.
John said:I have no Comcast complaints, but that's probably only because I get the basic service for $8.60 a month. The next level up is $50 a month and I'm not giving them that kind of money just so I can watch Dirty Jobs, Frisky Dingo and Metalocalypse.
John said:I have no Comcast complaints, but that's probably only because I get the basic service for $8.60 a month. The next level up is $50 a month and I'm not giving them that kind of money just so I can watch Dirty Jobs, Frisky Dingo and Metalocalypse.