Ace said:
Let's assume the judgment call isn't whether the question needs to be asked, but whether the story needs to be pursued.
If the answer is yes, you need to ask that question. But you can be smart/sensitive about it.
For example, say a parent calls to complain that Coach Doe favors certain kids and makes others, who are just as good if not better, ride the bench. Bet you would find that one of the "better" kids is the son of the caller.
I would brush that off. Say it's the coach's decision. You're not gonna call Coach Doe and say, "Why aren't you playing Timmy, even though he's better than those guys who get to play."
Now if the caller says that the coach favors kids who pay $250 to go to his summer camp and has told parents that players who don't attend aren't likely to play for him, you may have a story.
You could dig a little see if there is a correlation. Ask others if this is standard or unusual, then have at the guy.
If you are just fishing or swining out of the blue asking tough questions, you are gonna get a bad reaction or let the person dance out of it. If you are prepared, hey, you're just doing your job.
Kind like buying a new car. You go in and demand to know what the invoice price is and say you'll only pay $100 more, you won't get far.
You go in knowing what the car cost the deal and show him you are prepared, he will deal with you.
ace - you're absolutely correct on the parent thing, those things you brush off.
on the other matter, when i routinely wrote a helluva lot more than i do now and covered preps, i had great relationships with a great deal of my coaches and athletic directors and asked what a lot of people would interpret as awkward questions just to get them out there and not let 'em fester. parents talk, a lot, and therefore make a ton of things up in their own minds and would whisper shirt into my ear.
i'd turn around, openly talk with athletic director from school B and say: 'hey dave, there's a rumor mill running rampant and i have to ask to either extinguish the rumor or dig further into the matter ... but, parent A (without being IDed) said ... is there any truth to that?'
99 percent of the time the AD would laugh and give a 'shirt man, (long explanation)' and it would be over. parent A would come back, i'd explain the situation and 95 percent of the time the parent would be happy because: A) what was being said wasn't true and B) the paper was doing its job and they had someone in me who wasn't afraid to 'get it out there.'
but, one of those times, i came to learn that a coach, at our second largest school, rationalized abusing kids, actually striking them and i had a two-part series with a column. people respected the fact i had the nuts to ask the guy the question straight up.
i don't understand why so many on this thread believe 'getting it out there' is a bad thing and destroys sources. actually, most of the time, you're doing everyone involved a favor by having a sack.