M
markvid
Guest
After I disconnected my service and failed to pick up my boxes, they sent me a bill for $1,300 (that was resolved quickly). Also in the bill was a small $79 charge for a cable modem - one I disputed from the start because it was my modem (a Linksys) I bought at Best Buy.
Today, I get my held mail from being gone for 2 weeks...in it is a UPS label from Comcast saying they need the modem back NOW or I will be turned into a collection agency. Mid you, since the original bill, I had called them 4 times to ask if this was resolved, never got a callback as was promised each time.
I call, she says, ok, with the serial number, we now know that the modem was never in our warehouse. NO, REALLY, WHAT I'VE BEEN SAYING FOR ALMOST A MONTH?
However, she says, we were turned into the collection agency 2 weeks ago.
After a profane 30-second stretch of screaming at the top of my lungs, I say "Fix it. NOW"
Her: "We can't"
Me: "BULLship"
Her: "Once the information is turned into the agency, nothing we can do about it"
Me: "OH, YES, THERE IS SOMETHING YOU CAN DO ABOUT IT....FIX IT...IT WAS YOUR MISTAKE TO BEGIN WITH"
Her..."Sorry, I think that's the way it's going to be"
Me: "I WILL NOT HAVE THAT ON MY CREDIT REPORT FOREVER BECAUSE YOU HAVE NO IDEA HOW TO DO YOUR JOBS"
Her..."Well, what is the best solution here?"
Me..."WHO HAVE I BEEN YELLING AT THE LAST 2 MINUTES? ARE YOU NOT LISTENING?"
Her..."Well, I can suggest one thing for you to do...write a letter to the agency"
Me..."ARE YOU NUTS??? YOU ARE THE ONES WHO NEED TO FIX IT"
Her.."Can I call you back?"
Me..."No, a supervisor can, not you. You've Pished me off enough, it's someone else's tun to get blistered."
Her...small giggle
Me..."IT'S NOT FUNNY"
*click*
Today, I get my held mail from being gone for 2 weeks...in it is a UPS label from Comcast saying they need the modem back NOW or I will be turned into a collection agency. Mid you, since the original bill, I had called them 4 times to ask if this was resolved, never got a callback as was promised each time.
I call, she says, ok, with the serial number, we now know that the modem was never in our warehouse. NO, REALLY, WHAT I'VE BEEN SAYING FOR ALMOST A MONTH?
However, she says, we were turned into the collection agency 2 weeks ago.
After a profane 30-second stretch of screaming at the top of my lungs, I say "Fix it. NOW"
Her: "We can't"
Me: "BULLship"
Her: "Once the information is turned into the agency, nothing we can do about it"
Me: "OH, YES, THERE IS SOMETHING YOU CAN DO ABOUT IT....FIX IT...IT WAS YOUR MISTAKE TO BEGIN WITH"
Her..."Sorry, I think that's the way it's going to be"
Me: "I WILL NOT HAVE THAT ON MY CREDIT REPORT FOREVER BECAUSE YOU HAVE NO IDEA HOW TO DO YOUR JOBS"
Her..."Well, what is the best solution here?"
Me..."WHO HAVE I BEEN YELLING AT THE LAST 2 MINUTES? ARE YOU NOT LISTENING?"
Her..."Well, I can suggest one thing for you to do...write a letter to the agency"
Me..."ARE YOU NUTS??? YOU ARE THE ONES WHO NEED TO FIX IT"
Her.."Can I call you back?"
Me..."No, a supervisor can, not you. You've Pished me off enough, it's someone else's tun to get blistered."
Her...small giggle
Me..."IT'S NOT FUNNY"
*click*