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Chick-fil-A is serious about customer service

I wonder if she thanked him and he answered, "My pleasure" put of habit?

I drove past a soon-to-open CFA the other day, store was full for employee training and I was picturing "my pleasure" being drilled into their heads over and over and over again. It's almost creepy.
 
The previous two posts got me thinking, and wondering.

What exactly does the A mean? Obviously, there's the play on the word fillet, but I wondered why it was capitalized. My guess was that the owner's last name started with an A. (Wrong). Apparently, it stands for Grade-A (service, food quality, attitude, experience, etc.)

And, do they actually teach/train employees to say, "My pleasure"? Having experienced Walmart's indoctrination to the Walmart cheer and the 10-foot rule, my guess was that, yes, they do. (Wrong again). Apparently, it's not policy, per se, and is not actually part of employee training/orientation sessions. But, the phrase is encouraged and learned by employees who pick up on its prevalence once they start work.

Anyway, read up on it all.

5 Secrets That Chick-fil-A Employees Know That You Should Too.
 
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The chicks employees are exceedingly cheerful and seem to enjoy their jobs. The closed on Sunday is off-putting.
 
The chicks employees are exceedingly cheerful and seem to enjoy their jobs. The closed on Sunday is off-putting.

It probably wouldn't be if all/most other places were closed, too, though. And, not all that long ago, they were -- stores, restaurants, libraries, almost everything was closed on Sundays. When I was young, I can remember my parents saying they had to get such and such done by Saturday, because things were closed the next day. I even remember only one pharmacy in an area would be open each Sunday (on a rotation, apparently), just in case someone needed medication and such urgently. But other near-by locations would be closed.

Chick-fil-A has made Sunday closure part of its operational philosophy. I just look at it as a company sticking to and following through on that decision, whatever its beliefs or reasons for making it. I can actually like and admire the choice, too, not just because I am Christian or anything along those lines. Rather, it seems to me an example of a company that isn't always and only thinking of money, and essentially saying there's nothing more important than the almighty dollar -- not even family time, church time, R & R time or any other time. I'd bet anything the employees -- even non-spiritual or non-religious ones -- don't mind the Sunday closure in the least.

One last note: Although employees may be nice, and courteous, and the food looks good, I actually don't think much of Chick-fil-A's food. Not my favorite place to go, by any stretch.
 
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Every day I'm bitching about someone putting money as their life's priority, so I have a soft spot for CFA's stance on Sunday closure. I read something a few years ago that said CFA has the highest average per-location revenue in the fast-food business, so if that's true, maybe there's something to be learned here.
 

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