I have read Friedman's book.
While it may be technically possible, whether people from India and Ireland can communicate effectively to the US is another matter.
My brother is involved with computers in a major company and they tried to send a lot of work to India. They can hire a lot of programmers, but a lot of stuff had to be corrected. Some things can be done offshore, but a lot really can't because you have to understand what people need. It's hard enough to communicate when two English-speaking Americans are together, and that isn't easier.
My brother gave an example of someone in China who used confusing English when he sent a request for information. When he was able to talk to her, he could work it out but the written English wasn't so easy.
While it may be technically possible, whether people from India and Ireland can communicate effectively to the US is another matter.
My brother is involved with computers in a major company and they tried to send a lot of work to India. They can hire a lot of programmers, but a lot of stuff had to be corrected. Some things can be done offshore, but a lot really can't because you have to understand what people need. It's hard enough to communicate when two English-speaking Americans are together, and that isn't easier.
My brother gave an example of someone in China who used confusing English when he sent a request for information. When he was able to talk to her, he could work it out but the written English wasn't so easy.
