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I've only been to Red Robin a couple of times, and found it decent for what it is.
The last time I was there was probably 15 years ago, when my wife saw something in her drink, and pulled out an ice cube that had a mouse turd in the middle of it. Haven't been back since.
Chain restaurants is a tough business. They rise and they fall. When I see successful restaurateurs, they hook up with a star chef and set up a trend-setting venue ... with the knowledge that the good things aren't going to last. Gotta plan that next step forward all the time. It makes journalism look like a stable career.I've got a buddy who was a regional GM for Chili's, a real up-and-comer as he oversaw about 20 locations in a three-state region. Was cool because he would give us stacks of Chili's gift cards and ask us to go to various sites and basically serve as secret shoppers. Had a website where we could go and answer questions about if we were offered signature margaritas, did they push particular appetizers, how many times did they check on us, etc.
Then he got sideways with his direct supervisor and was laid off. Moved out of state and became a regional manager for BWW. That didn't last and now he's a GM for a single Hooter's location.
Whenever we talk and the subject of work comes up, he sounds so down and defeated. Makes me sad.